Cookie Settings
Please allow us to collect data about how you use our website. We will use it to improve our website, make your browsing experience and our business decisions better. Learn more
Last updated: 03/09/2025
Welcome to Simu Pay. By using our services (including our website, app, and iPhone financing plans), you agree to these Terms & Conditions. Please read them carefully.
You must be at least 18 years old to use Simu Pay services.
A valid Kenyan ID and active Safaricom M-Pesa number are required.
A deposit is required before receiving your iPhone.
The remaining balance must be paid in daily, weekly, or monthly installments, as agreed at the time of purchase.
All payments must be made through M-Pesa PayBill or other approved payment methods.
The financed iPhone remains the property of Simu Pay until the balance is fully paid.
Once all installments are cleared, full ownership is transferred to you and the Simu Pay software is permanently removed.
Each financed iPhone comes with Simu Pay security software installed.
If payments are not made on time, the phone may be restricted or locked until the balance is updated.
The software will be removed once the repayment is complete.
If you miss a payment, you may be charged a late fee.
Continuous non-payment may lead to the phone being locked until arrears are cleared.
After extended default, Simu Pay reserves the right to repossess the device or take legal action.
Deposits are non-refundable once the device has been issued.
In the event of a cancellation before collection, deposits may be partially refunded at Simu Pay’s discretion.
Phones come with the standard Apple warranty (if new).
Repairs during the repayment period remain the customer’s responsibility unless covered by warranty.
Keep your M-Pesa account active to ensure timely payments.
Do not tamper with or attempt to remove Simu Pay software until full payment is made.
Provide accurate information during registration.
Simu Pay is not liable for:
Loss of data, apps, or content if the phone is locked due to missed payments.
Unauthorized use of your account due to negligence in keeping your credentials secure.
Simu Pay reserves the right to terminate your account if you breach these terms.
Outstanding balances must still be paid even if your account is terminated.
Simu Pay may update these Terms & Conditions at any time.
Updates will be posted on our website with a new “Last Updated” date.
For questions about these Terms & Conditions, contact us at:
📍 Simu Pay Ltd
Pioneer House, Kenyatta Avenue, Suite 403
Nairobi, Kenya
📧 support@simupay.co.ke
📞 +254 718 441 255