Cookie Settings
Please allow us to collect data about how you use our website. We will use it to improve our website, make your browsing experience and our business decisions better. Learn more
Last updated: 03/09/2025
At Simu Pay, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By accessing our website, mobile app, or payment platform, you agree to the practices described below.
We may collect the following types of information when you interact with Simu Pay:
Personal Information: Your name, ID number, email, phone number, and M-Pesa number.
Device Information: IMEI, model, and serial number of the financed iPhone.
Payment Information: Deposit and repayment records, M-Pesa transaction IDs, and billing history.
Usage Information: How you interact with our website, dashboard, or installed Simu Pay software.
We use your data to:
Process deposits and repayments.
Secure and track financed iPhones until payments are completed.
Provide customer support and respond to inquiries.
Send notifications about due dates, offers, or updates.
Improve our services and protect against fraud.
We do not sell or rent your personal data. We may only share information:
With payment partners (e.g., Safaricom M-Pesa) to process transactions.
With trusted service providers who help us run our platform securely.
If required by law, regulation, or a valid legal process.
We use industry-standard security practices to protect your data, including:
Encrypted storage of personal and payment data.
Secure servers and restricted staff access.
Regular monitoring to prevent unauthorized access.
As a Simu Pay customer, you have the right to:
Access your personal data.
Request corrections to inaccurate information.
Request deletion of your data (after completing repayment obligations).
Opt-out of marketing messages anytime.
We retain your information only as long as necessary to:
Fulfill repayment obligations.
Comply with legal and accounting requirements.
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.
Our services are not intended for anyone under the age of 18. We do not knowingly collect information from minors.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new “Last Updated” date.
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
📍 Simu Pay Ltd
Pioneer House, Kenyatta Avenue, Suite 403
Nairobi, Kenya
📧 support@simupay.co.ke
📞 +254 718 441 255